How we handle your data.
Panop is operated by Canberra Dynamics Pty Ltd. This policy sets out what we collect, how we use it, and how to exercise your data rights under Australian law.
1.Introduction
This document sets out the Privacy Policy and Terms of Use (“Terms”) governing your access to and use of Panop’s website, services, and related digital platforms (“Services”). By using our Services, you agree to be bound by these Terms, including our privacy and data-handling practices described below. If you do not agree, do not use our Services.
2.Information we collect
We collect and store information you provide directly or that we collect automatically through your use of our website, including:
- Personal information (e.g., name, email address, communications, login credentials, profile details).
- Technical data (e.g., IP address, browser type, operating system, time zone settings).
- Usage information (e.g., page response times, session duration, interactions, and navigation patterns).
- Feedback, comments, and recommendations submitted via forms, email, or other channels.
We may use software tools to analyse session data and improve service performance.
3.How we collect and use information
Information is collected when you interact with our website, create an account, or communicate with us. We use your information to:
- Provide, operate, and improve our Services.
- Offer customer support and respond to enquiries.
- Communicate updates, notices, and service-related information.
- Generate aggregated and anonymised statistics to improve performance.
- Verify user identity and maintain account security.
- Comply with applicable laws and regulations.
We retain communications and related data to maintain service quality and ensure continuity of support.
4.Storage, security, and disclosure
Your personal data is stored on secure servers protected by firewalls and access controls. Only authorised personnel may access this data, and they are required to maintain confidentiality. We implement reasonable technical and organisational measures to safeguard your information against unauthorised access, disclosure, or loss.
We may disclose information where required by law or in connection with legal proceedings, fraud prevention, or enforcement of our Terms.
5.Cookies and tracking tools
We use Cloudflare and Google cookies and analytics tools to protect our site and understand usage patterns. For further details, refer to:
6.Communications
We may contact you to manage your account, resolve issues, enforce our agreements, or provide updates. Communications may occur via email, phone, SMS, or post, limited to legitimate business purposes.
7.Withdrawing consent and data rights
If you wish to withdraw consent, access, correct, or delete your personal data, contact us at:
- Email: contact@panop.ai
- Online: our website contact form
- Address: 1/216 Northbourne Ave, Braddon ACT 2612 Australia
Requests will be handled in accordance with applicable privacy laws.
8.Policy updates
We may update this Privacy Policy periodically. Changes take effect upon posting. Material updates will be noted on our website. Continued use of our services constitutes acceptance of the revised policy.
9.Contact
For privacy-related questions, contact:
Panop (Canberra Dynamics Pty Ltd) — 1/216 Northbourne Ave, Braddon ACT 2612 Australia. Email contact@panop.ai.